Content: means any information that is submitted to Trip Ninja, publicly or privately, including but not limited to – Information, images, videos, graphics, sounds, texts and e-mails.
Information: includes both Personal Information and Non-identifiable Information.
Non-identifiable Information: means information that we gather from you that is not personally identifiable to you including, but not limited to, your IP address or browser software.
Personal Information: means information about an identifiable individual including, but not limited to, the User’s billing address and credit card payment information.
Services: means the services provided by Trip Ninja including, but not limited to, use of the Site, travel planning tools/APIs, or White Label solutions.
Site: means the Trip Ninja website hosted at www.tripninja.io.
User (variously, “you” or “your”): an individual who accesses and uses the Services.
If you are under the age of majority in your jurisdiction of residence, be sure to obtain your parent or guardian's permission before you send any Personal Information to us, or anyone else. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.
Collection of your Information
We only collect Information that we believe is reasonably necessary for a legitimate purpose, as further described below. In offering you the Services, we may collect Personal Information that you, or another, provides directly to us by filling in forms, and Non-identifiable Information that we collect from cookies or tracking software we utilize. In addition to Information collected while you use the Services, we may also collect Information in other ways such as over the phone, via email and through location tracking devices as further described below.
To the extent that Trip Ninja holds information about you due to your use of our services, Trip Ninja is the controller and is responsible for your personal information. In the cases where we process personal information on your or another’s behalf in providing our services to you, we act as data processor. You may review our Data Processing Addendum here.
The choice to provide us with Personal Information is yours. In certain cases, your decision to withhold Information may limit the Services that we can provide to you.
Retention of your information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax and other legally required purposes. In some circumstances you can ask us to delete your information.
Further, in some circumstances we may anonymize your personal information (in which case it can no longer be associated with you) for research or statistical purposes; in this case we may use this information indefinitely without further notice to you.
Use of your Information
We reserve the right to share any Information collected from you with affiliates, or to transfer such Information to a successor entity or to an entity which purchases substantially all of the assets of Trip Ninja.
We sometimes contract with outside organizations to perform specialized services such as hosting the Site. Our suppliers may at times receive, process or handle some of your Information. Only the Information necessary to perform the services under the contract is given to the supplier. Under their contracts with us, our suppliers may use such Information only to carry out the contracted service and must not store or use the Information for any other purpose. Our contracts with suppliers require that they provide a level of protection for your Information that is comparable to our own.
To ensure that your Personal Information is secure, we have put in place commercially suitable procedures to safeguard the Information we collect against unauthorized use, disclosure, or modification. Nonetheless, transmission of information on the internet is not completely secure. Therefore, we cannot guarantee the security of data sent to us electronically on our Site, by email or otherwise and transmission of such data is therefore entirely at your own risk. Likewise, the storage of information is not completely secure and we cannot guarantee the security of data stored on our system and storage of such data is therefore entirely at your own risk.
If you are based in the European Union (EU), please note that the data protection law in the EU changed on May 25, 2018. For more information on how GDPR is handled at Trip Ninja, please visit our GDPR Statement page here.
If you are based in the European Union, you also have the right to make a complaint at any time to your local supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the regulator - please contact us at firstname.lastname@example.org.
We share your personal information within our company. This will involve, if you are based in the European Union, transferring your data outside the European Economic Area (EEA). Many of our external third parties are also based outside the European Economic Area (EEA) so their processing of your personal information will involve a transfer of data outside the EEA.
If you are based in the European Union, whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Updating your Information and Correcting Errors
You have the right to access, verify and amend all of your Personal Information. Since we use your Personal Information to provide services to you and others, it is important that the information be accurate and up-to-date. If any of your Personal Information changes, is inaccurate, or is incomplete, please inform us so that we can make any necessary changes.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information. You have the rights to:
If you wish to exercise any of the rights set out above, please contact us at email@example.com.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Party Website and Interaction
By accessing third party websites or applications through our Site, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies. You should read the individual privacy policies of such websites, and make an informed decision whether or not to use those websites based upon their privacy practices and your discretion.