Case Study: Webjet increases revenue by 125% with Trip Ninja

Frequently asked questions

Below you'll find answers to the questions we get asked the most about integration, products, customer service and more.

General

How does Trip Ninja create better itineraries?

By analyzing your content sources, SmartFlights API uses machine learning to determine the most efficient combinations, through route-splitting or virtual interlining, to deliver more profitable itineraries.

What types of content do the APIs support?

Our APIs support any content integrated into your infrastructure, including GDS, NDC, and LCC providers.

Why doesn’t Trip Ninja provide content?

We focus on building intelligent flight technology, not content supply. Our platform works with whatever sources you already use.

What markets does Trip Ninja serve?

Trip Ninja is market-agnostic. It works globally, with any combination of content providers.

Is support available during the integration process?

Yes. Our team provides full support throughout the integration process. Contact your Trip Ninja account manager or email support@tripninja.io for assistance.

SmartFlights

What does the SmartFlights API do?

Trip Ninja’s SmartFlights API uses machine learning to help travel platforms build cheaper, more flexible, and higher-margin itineraries, leveraging route-splitting and virtual interlining with your own content sources.

Can I use the API without revenue management?

FareStructure automates route-splitting for multi-city flights, generating itineraries that are cheaper than the GDS 89% of the time. This creates markup opportunities and improves conversions, optimised through our machine-learning markup engine.

Can I use FareStructure without a multi-city flow?

You’ll need a multi-city search and booking flow with multi-PNR support. Multi-city bookings can generate 2-3x more revenue than round-trips, our team can help evaluate whether it’s a fit.

What is virtual interlining?

Virtual interlining combines non-interlined flights into a single itinerary, often at a lower total cost. It expands options and reduces prices by mixing carriers and alliances across separate legs.

Do I need multiple content sources?

Yes, virtual interlining performs best when mixing content from multiple providers to expand routing and pricing flexibility.

How does virtual interlining increase revenue?

Virtually interlined itineraries are typically cheaper than standard options. Our machine learning-powered markup system helps you retain price advantages while boosting revenue and conversions.

How is risk managed with virtual interlining?

Our risk management profiler lets you control the itineraries returned by setting minimum connection times and filtering for delay or cancellation risk, helping you align results with your platform’s risk tolerance.

DataStream

What is DataStream, and how does it benefit my travel platform?

DataStream is an analytics API that collects and processes flight search data to help you optimise content, pricing, and overall performance. It enables smarter decision-making and improves virtual interlining ramp-up.

What kind of data does it collect, and how is it used?

DataStream collects search data such as routes, pricing, and source-level performance. This data powers insights to improve your pricing strategies, content mix, and virtual interlining readiness, ultimately helping you drive revenue.

Can DataStream be used before virtual interlining or FareStructure are live?

Absolutely, DataStream is especially useful while evaluating virtual interlining or FareStructure. It helps you collect the right data in advance and accelerates ramp-up when you’re ready to go live.

Can I test the impact of virtual interlining and FareStructure before integrating them?

Yes. With DataStream integrated, Trip Ninja can simulate how virtual interlining and FareStructure would perform.

How often is DataStream data updated?

Analytics are updated daily, ensuring you have access to near real-time insights.

How difficult is it to integrate DataStream?

Integration is simple. It’s a single API call using the data you already collect from your content sources. Minimal development work is required.

Will integrating DataStream impact our system’s latency?

No. DataStream is optimised for performance, with response times under 50 milliseconds. It can also be implemented via a queue or asynchronous thread to avoid any delay to your core operations.

Free trial

What is included in my free trial?

The free trial offers access to core features, including SmartFlights analysis tailored to your data and selected region, along with personalized pricing strategy insights.

How long does the free trial last?

Your free trial lasts for 14 days from the moment you log in.

Will I be billed after the trial?

No, the trial is completely free and you will not be charged.

Which routes should I upload?

SmartFlights performs at its best when being compared against long-haul one-way and multi-city flights.

What price should I be providing on my routes?

Upload either the median historical fare or the fare paid on booking day.

What happens when my free trial ends?

After your trial ends, metric updates will pause. You’ll still have access to view your dashboard for up to 6 months as a reminder of how our products can support your growth. Accounts that remain inactive for a 90 day period will be set to inactive and deleted at the end of the 6-month window.

How do I upgrade my account after the trial ends?

Simply click the 'Request Upgrade' button, and our sales team will reach out to help you select the right products for your needs.

How is my data kept secure?

We follow strict security protocols, including encryption and adherence to industry best practices. We use trusted APIs and never share your data with third parties.

Ready to get started?

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